Didn't receive Minecraft-related products

Hello Chefs! I haven’t received the Minecraft-related products I bought (Hypixel VIP Rank [Lifetime] and Optifine Standard Cape), I bought them 12 days ago, how long do they usually take? I contacted support 2 times, and I’m still waiting for a response from them.

Same issue here. I’ve ordered a VIP rank and am still waiting after 10 days.