Rx 580 unable to mine

I have a rx 580 4 gb version and am trying to mine. It takes around 30-45 minutes to prep, then says my gpu isnt compatible even though it is above the minimum specs. I have antivirus softwares off. I dont know how to fix this. i have real time protection on and am afraid to turn it off for protection of my pc.

please help lol (typing this because 20 character minimum limit xd)

have you turned Windows Defender off too?